Frequently asked questions

Last updated: 23 July 2026

Translation notice: This page is a translation of the original Hungarian document, provided for convenience. In the event of any discrepancy or translation error, the Hungarian-language version is authoritative and prevails. View the Hungarian original

How do I get my ticket?

After a successful payment, we send tickets by e-mail to the address you provided when purchasing. The e-mail contains the QR code that lets you enter the event.

If it hasn't arrived, first check your Spam / Promotions folder. You can retrieve your tickets at any time on the My Tickets page using your order number and e-mail address.

I entered the wrong e-mail address. What should I do?

Write to support@mqtickets.com with your order number, and we will redirect the ticket to the correct address.

How much do I actually pay?

You see the full price before purchasing: the ticket price and the service fee are shown on separate lines, and there are no hidden costs appearing at the payment step. You can read more about payment details on the Payment terms page.

Can I request a VAT invoice?

Yes. At checkout, tick the "I want a VAT invoice" option and provide your invoicing details. For a company invoice, the company name and tax number are required, and the invoicing address may differ from your own address. We send the invoice by e-mail.

Can I get a refund on my ticket?

Ticket purchases are contracts concluded electronically, to which the general right of withdrawal does not always apply. The exact conditions — including the procedure to follow if the event is cancelled or postponed — are set out in the Refund Policy.

I can't make it. Can I transfer my ticket?

If the organizer has enabled ticket transfers for the event, you can list your ticket on the Ticket Marketplace. In that case, the original ticket is invalidated, and the new owner receives a new QR code — so admission always remains unambiguous.

A ticket cannot be resold above its original price, and the platform charges a 5% fee on the sale price. If the organizer has not enabled ticket transfers, listing the ticket is not possible.

Is payment secure?

Payment is made through Stripe, in accordance with the PCI DSS standard. We do not store or see your card data.

How can I delete my data?

You can read about data processing and your rights in the Privacy Policy. You can submit a deletion request at support@mqtickets.com.

Can't find the answer?

Write to us through the Contact page — we do our best to respond to every inquiry on business days.