Privacy Policy

1. Categories of data processed

For purchases: name, e-mail address, phone number, invoicing data. For payment: payment is provided by Stripe — the Platform does not store card data. For accounts: sign-in identifier (Apple/Google/e-mail), profile data. Technical data: device identifier for push notifications, basic log data.

2. Purpose and legal basis of the processing

• Fulfilling the ticket purchase, ticket delivery — performance of a contract.
• Invoicing, statutory retention — legal obligation.
• Customer service, security — legitimate interest.
• Marketing (newsletter, promotions) — based on consent only, revocable at any time.

3. Data processors

Parties involved in providing the service: payment — Stripe; e-mail delivery — the Platform's e-mail service provider; hosting/operation — the Platform's server host; push notifications — Apple (APNs). Data processors process the data solely for the provision of the service, in accordance with our instructions.

4. Retention period

Purchase and invoicing data is retained for the period required by accounting legislation (typically 8 years); data based on marketing consent is retained until the consent is withdrawn; account data is retained until the account is deleted.

5. Rights of the data subject

You are entitled to access, rectify, and erase your data, to restrict its processing, to data portability, and to withdraw consent and object to processing. You can send your requests to support@mqtickets.com.

6. Remedies

You may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH, naih.hu), or bring the matter before a court.

7. Cookies

The Platform's use of cookies and tracking technologies (including the consent-based Meta Pixel) is described in detail in the separate Cookie Policy.